Software Support & Maintenance
‘You’ve made a significant investment of time and resources in your software’. Now you need to take steps to ensure that you get the best ROI by outsourcing your software maintenance and support to ‘Softcore – Your Support & Maintenance Specialist’.
It is beyond doubt that developing and implementing software is one part, and providing sustained, prolonged support and maintenance is another. With a dual setup for support and maintenance services across Delhi/NCR, we boast of offering 24x7x365 support and a four-hour onsite response. Our dedicated professional services include hardware and software maintenance, onsite or remote consulting, disaster recovery, data center relocation, training, performance analysis, and capacity planning.
Software support and maintenance plays a critical role in overall customer satisfaction. SOFTCORE is also engaged in providing competent software maintenance and support service packages to global organizations and independent software vendors for over a decade.
The software maintenance team at SOFTCORE InfoTech is dedicated and trained in the areas of:
Version Upgrades, Database & Language Migration, Porting, Re-Engineering, and Functionality Enhancements.
Adaptive Maintenance
We help you make necessary modifications and revisions to your software for ever-changing business needs and requirements. We have the expertise in developing modifications such as changing data formats, altering localizations and regulations, changing hardware configurations, modifying supporting utilities, and integrating new operating systems.
Perfective Maintenance
Our team helps in the constant upkeep and updating of your software, as special attention is needed to make the most of technology for your business. We look into your software for modifications, rectifications, editing, deletions, additions, and enhancements. This helps customers achieve optimum application performance, maintainability, and other essential attributes.
Preventive Maintenance
Our expert team is capable of effectively analyzing your software’s future needs and problems based on customer feedback, past occurrences, and performance records.
Our proactive and preventive software maintenance services aim at planning and incorporating solutions to meet future requirements and overcome problems that may arise in the long run.
Our Methodology
Our software maintenance and support services ensure efficient project management and minimal software downtime. You can choose from our palette of services what best suits your requirements in terms of levels of support, pricing, and project delivery options, ensuring a hassle-free engagement.
Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies. Our dedicated teams log and track service requests, offering quick service apart from online support and resolution for your problem areas.
SOFTCORE ensures that our services optimize application performance and bring down your TCO (Total Cost of Ownership) by providing Annual Maintenance Contracts (AMC) at a very competitive cost.
Annual Maintenance Contract (AMC)
We offer software support for any software developed by us. We provide two types of support: Technical and Online. Customers can choose our economical Annual Maintenance Contracts (AMC) and save on paid visits. Depending on the project type, contracts can also be tailored to a monthly basis.
Software support and maintenance is usually a long-term contract where we understand the client's requirements and train our support engineers to enable a quick and active response.
Maintenance For Entire Software Lifecycle
Fixing Bugs: This includes troubleshooting software issues and performing regular maintenance tasks like managing source code, versions, patches, and releases. We also prioritize fixing site crashes and integration issues.
Our AMC covers all software, cloud platforms, and web-based applications developed by us.